Identity & Access Management
Customer Identity & Access Management (CIAM)
Customer identity has to balance security, privacy and experience. We design CIAM that protects accounts without getting in the way of the people using them.
Overview
What is Customer Identity & Access Management (CIAM)?
CIAM manages the identities of customers, partners and citizens who use your digital services. It covers registration, authentication (including passwordless and social login), consent and preference management, profile data, account recovery and protection against account takeover and bot abuse.
Why it matters
When organizations need it
These are common signs that an organization would benefit from Customer Identity & Access Management (CIAM).
Signs you need it
- High drop-off during registration or login
- Account takeover, credential stuffing or fake sign-ups
- Multiple login systems across digital channels
- Consent and privacy obligations for customer data
Capabilities
Key capabilities
-
Registration & login journeys
Secure, accessible flows including passwordless and social login.
-
Adaptive authentication
Risk-based step-up to stop account takeover with minimal friction.
-
Consent & preference management
Capture and honour consent in line with privacy obligations.
-
Single customer identity
One identity across web, mobile and partner channels.
Scope
What you receive
- CIAM requirements and journey designs
- Platform selection support
- Integration and migration plan
- Fraud and abuse control design
- Go-live and hypercare support
Our approach
How CoreIAM helps
We bring security depth to customer identity — threat-aware design, strong recovery flows and abuse protection — while keeping the experience simple.
Engagement
Engagement approach
-
Discover
Stakeholder interviews, application and identity inventory, control review.
-
Define
Target state, policies, role model and success measures.
-
Deliver
Iterative implementation, integration and application onboarding waves.
-
Operate
Ongoing administration, reviews, tuning and support.
Related
Related services
-
Identity & Access Management
Secure identities, access and privileges across the workforce, customers, partners and machines.
-
IAM Strategy & Consulting
Define where your identity programme is going, why, and in what order — with a roadmap leadership can fund.
-
Identity Governance & Administration (IGA)
Automate who gets access, prove who has it, and remove it on time — with evidence auditors accept.
-
Privileged Access Management (PAM)
Vault, control and monitor the accounts that can do the most damage.
Discuss Customer Identity & Access Management (CIAM) with our specialists
Tell us about your environment and objectives, and we will recommend the right scope and approach.